[DRAFT — PENDING LEGAL REVIEW]
Terms & Conditions
Structural outline of the terms a UK pet ecommerce store normally needs. All figures, timescales and wording must be decided and reviewed before publication.
This page is a structural outline for a UK pet ecommerce store. Each section lists what still needs to be written and verified. Nothing here is legal advice, and no wording below should be published without professional review.
1. About us
- Legal entity, company number and registered address — to be confirmed.
- How to contact us about an order — to be confirmed.
2. Placing an order
- How a contract is formed and when it is accepted — to be drafted.
- Product descriptions, images and pricing accuracy — to be drafted.
- What happens if an item is out of stock or priced incorrectly — to be drafted.
3. Prices and payment
- Prices are shown in GBP (£).
- Whether prices include VAT, and VAT registration status — to be confirmed.
- Accepted payment methods, as offered by the checkout provider — to be documented.
4. Delivery
- Delivery areas, services and costs shown at checkout — to be documented.
- Estimated dispatch and delivery timescales — to be confirmed.
- When risk and ownership pass to the customer — to be drafted.
5. Cancellation, returns and refunds
- Statutory cancellation rights under UK consumer law — wording to be drafted.
- Return window, condition requirements and return costs — to be decided.
- Refund method and timescale — to be decided.
- Any exclusions (for example hygiene items) — to be decided.
6. Faulty or incorrect items
- Process for reporting a fault — to be drafted.
- Remedies available under the Consumer Rights Act 2015 — wording to be drafted.
7. Product use and safety
- Guidance that products should be used as intended and supervised where appropriate — to be drafted.
- Any age, size or animal-suitability notes — to be confirmed per product.
8. Liability, governing law and complaints
- Limitation of liability wording — to be drafted by a professional.
- Governing law and jurisdiction — to be confirmed.
- Complaints and dispute resolution process — to be confirmed.